Customer satisfaction
We have a tested system in place that works on a scorecard principle. The goal is to ensure all sites are scored above 100 points at all times. During the capturing process any problematic store gets escalated to our Divisional Operations Manager who in turn needs to ensure that the problems are addressed timeously. The Operations Manager can also escalate problems to the Operations Director.
Management Reporting
ROSS supply detailed monthly reports focusing on:
- Arrest Stats per area
- HIGH RISK evaluation per store per risk area
- Training conducted per store by ROSS
- Monthly evaluation of our service level per store.
Please note that all of the details noted on the monthly report is available and signed off by client Management which makes them aware of Risk and potential loss areas.
